Privacy Policy

Voyage Japan LLC ("we") establishes this Privacy Policy (the "Policy") to properly handle the personal information of guests in connection with services provided under the "MA JAPAN" brand (the "Services"). Protecting your privacy is our highest responsibility.

We may collect the following information from you:

• Name, nationality, date of birth, gender
• Contact information (phone number, email address, address)
• Passport and visa information (where required for immigration)
• Preferences such as dietary allergies, health conditions, religious restrictions
• Payment information (credit card, bank account details)
• Travel preferences, interests, and taste profiles

We use the information entrusted to us solely for the following purposes:

• Planning, arranging, and operating bespoke travel
• Sharing necessary information with partner venues (accommodation, dining, experience providers)
• Responding to your inquiries
• Emergency contact, safety assurance, and insurance processing
• Analysis for service quality improvement
• Compliance with legal obligations

We do not disclose personal information to third parties without your consent, except in the following cases:

• Provision to the venues and partners you will use, within the scope required for travel arrangements
• Where required by law
• Where necessary for the protection of life, body, or property
• Where particularly necessary for public health or the sound development of children

Depending on your nationality or country of residence, we may transfer your information to partners or payment institutions outside Japan. In such cases, we implement appropriate safeguards.

We implement reasonable technical and organizational security measures to prevent unauthorized access, loss, destruction, alteration, and leakage of personal information. This includes employee training, access control, and encrypted communication.

You have the following rights with respect to your personal information:

• Request for disclosure
• Request for correction, addition, or deletion
• Request for suspension of use or erasure
• Request for suspension of third-party disclosure

To exercise these rights, please contact us at the address below.

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We may amend this Policy in response to legal changes or service updates. Amendments take effect upon publication on this page.